Hosted Voice Support Resources
Welcome to the world of Hosted Voice. While it’s packed with the easy to use features and many conveniences that accompany a cloud-based solution, it is a whole new way of thinking about your voice service and how to use it. Here’s some information to help you get started.
Cisco SPA502G Phone
2-line basic business model, high definition phone
Cisco SPA508G Phone
8-line phone that includes speed dial keys and extra line
Cisco SPA525G Phone
Full-color, 5-line phone that includes Bluetooth and MP3 capability, and color display
Polycom SS IP 6000
Hands-free conference phone to accompany the Conference Feature Pack
Quick Start PDF>
User Guide PDF>
This guide will help you easily manage, configure and customize account settings and calling features for all users — includes Auto Attendant, Hunt Groups and Music On Hold.
Getting started with Hosted Voice is easy with this quick start guide detailing the basics of your phone’s features and how to use them, including Voice Mail setup.
Step-by-step guide to all the call management and call routing options available, plus display functions, messaging, main elements of the Receptionist interface, directories and keyboard shortcuts.
Learn how to set up your user preferences and customize the features you want using your PC (or computer). Edit your user profile. Change passwords, privacy settings and individual user configurations. Manage call forwarding, do not disturb, personal phone list, speed dial, messaging settings and call history.
Feature Packs provide end user customization for your Hosted Voice service. They provide a set of features based on the core needs and activities of each user. The Feature Pack User Guides contain instructions for your features, snippets and usage scenarios.
Mobility features to move seamlessly from desktop to mobile phone, and vice versa, including making/receiving calls from mobile devices using your business calling line ID, Call Transfer to/from mobile devices, Selective Call Handling/Preferences and text message alerts for call activity.
Learn how to navigate the User Portal, use your calling features and Simultaneous Ring, and set up your mobility features.
Voice Mail with email delivery, Call Forwarding options, Three-Way Calling and Direct Inward Dial (DID) number or extension.
Call Forwarding, Three-Way Calling and Direct Inward Dial (DID) number or extension.
Adds call functionality for mobile users, to be used in conjunction with your existing mobile phone plan, including business extension that co-workers can dial to call the mobile user, Call Transfer to/from mobile device/business phones, and Voice Mail with email delivery.
Conference calling made easy with Call Transfer and Three-Way Calling.
Call 1-877-424-9246 or click Get Started to schedule. Seven to twelve business days notice required. Get Started>
- Customer-Specific Webinars
- Private one-hour webinar session
- Topic of your choice (seven business days notice required)
- Includes 30-day access to recorded webinar and copy of PowerPoint presentation to keep
- On-Site Sessions
- Instructor-led, on-site sessions (three hours maximum)
- Topic of your choice (twelve business days notice required)
- Includes copy of PowerPoint presentation
We are currently not offering webinars at this time.
Our tech experts are standing by 24/7/365 to answer your questions. Get the support you need, when you need it. We won’t leave you hanging. It’s our job to make tech easy, because that’s the way it should be.