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Hosted Voice Support Resources

Welcome to the world of Hosted Voice. While it’s packed with the easy to use features and many conveniences that accompany a cloud-based solution, it is a whole new way of thinking about your voice service and how to use it. Here’s some information to help you get started.

DEVICES

SPA502G

Cisco SPA502G Phone

2-line basic business model, high definition phone

View Tutorial>
 
SPA508G

Cisco SPA508G Phone

8-line phone that includes speed dial keys and extra line

View Tutorial>
 
SPA525G

Cisco SPA525G Phone

Full-color, 5-line phone that includes Bluetooth and MP3 capability, and color display

View Tutorial>
 
SS IP 6000

Polycom SS IP 6000

Hands-free conference phone to accompany the Conference Feature Pack

Quick Start PDF> User Guide PDF>
 

GENERAL SUPPORT

FEATURE PACK SUPPORT

Feature Packs provide end user customization for your Hosted Voice service. They provide a set of features based on the core needs and activities of each user. The Feature Pack User Guides contain instructions for your features, snippets and usage scenarios.

ADVANCED TRAINING/FEE-BASED

Call 1-877-424-9246 or click Get Started to schedule. Seven to twelve business days notice required. Get Started>

  • Customer-Specific Webinars
    • Private one-hour webinar session
    • Topic of your choice (seven business days notice required)
    • Includes 30-day access to recorded webinar and copy of PowerPoint presentation to keep
    • $350/session
  • On-Site Sessions
    • Instructor-led, on-site sessions (three hours maximum)
    • Topic of your choice (twelve business days notice required)
    • Includes copy of PowerPoint presentation
    • $500/session

HOSTED VOICE WEBINARS

We are currently not offering webinars at this time.

MORE QUESTIONS?

Our tech experts are standing by 24/7/365 to answer your questions. Get the support you need, when you need it. We won’t leave you hanging. It’s our job to make tech easy, because that’s the way it should be.